Last Updated: June 2026

Welcome to VONOVA Health. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use our website, healthcare consultancy services, medical tourism services, and related communications.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

VONOVA Health

Website: https://www.vonovahealth.com

Address: Besim Rexhepi 76, Ferizaj, Kosovo

Working Hours:

• Monday – Friday: 09:00 – 20:00
• Saturday: 09:00 – 18:00
• Sunday: Closed

Email: info@vonovahealth.com (update if different)

2. Personal Data We Collect

Depending on the services you request, we may collect the following categories of personal data:

Identity Information

• Full name
• Nationality
• Passport or ID number
• Date of birth
• Gender

Contact Information

• Email address
• Telephone number
• Residential address
• Country of residence

Health Information

• Medical records
• Health history
• Laboratory and diagnostic reports
• Treatment information
• Prescriptions
• Medical images and documentation voluntarily provided by you

Financial Information

• Billing information
• Payment details
• Insurance information (where applicable)

Technical Information

• IP address
• Device information
• Browser type
• Website usage data
• Cookie information

Communication Information

• Contact form submissions
• Email correspondence
• Phone call records
• Customer support communications

3. How We Collect Your Data

We may collect personal data through:

• Website contact forms
• Online consultation requests
• WhatsApp communications
• Email correspondence
• Telephone calls
• Social media channels
• Medical reports voluntarily submitted by patients
• Appointment request forms
• Website cookies and analytics technologies

4. Purposes of Processing Personal Data

We process personal data for the following purposes:

Healthcare & Medical Tourism Services

• Evaluating treatment eligibility
• Organizing medical consultations
• Preparing treatment plans
• Facilitating healthcare services
• Coordinating medical travel arrangements

Customer Support

• Responding to inquiries
• Managing requests and complaints
• Providing support services

Legal Compliance

• Meeting regulatory requirements
• Fulfilling legal obligations
• Maintaining records required by law

Service Improvement

• Improving website functionality
• Enhancing user experience
• Analyzing service performance

Marketing Activities

Subject to applicable laws and consent requirements:

• Sending newsletters
• Informing users about services
• Sharing promotions and updates
• Providing educational healthcare content

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests pursued by VONOVA Health
• Provision and management of healthcare services

Where required by law, explicit consent will be obtained before processing special categories of personal data, including health information.

6. Sharing Personal Data

Your personal data may be shared when necessary with:

• Healthcare providers and clinics
• Hospitals and medical specialists
• Laboratories and diagnostic centers
• Insurance companies
• Government authorities and regulators
• Legal advisors and auditors
• IT and hosting providers
• Business partners involved in service delivery

All third parties are required to maintain appropriate confidentiality and security standards.

7. International Data Transfers

As a medical tourism and international healthcare consultancy provider, VONOVA Health may transfer personal data to healthcare institutions, partners, and service providers located outside Kosovo when necessary to provide requested services.

Appropriate safeguards will be implemented to ensure adequate protection of personal data during international transfers.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this Policy
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

When retention is no longer necessary, personal data will be securely deleted, anonymized, or destroyed.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

Users may manage cookie preferences through their browser settings.

For more information, please refer to our Cookie Policy.

10. Your Rights

Subject to applicable data protection laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the relevant supervisory authority

To exercise these rights, please contact us using the details provided below.

11. Data Security

VONOVA Health implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Accidental loss
• Destruction
• Alteration
• Disclosure
• Misuse

Despite our efforts, no online transmission or storage system can be guaranteed to be 100% secure.

12. Third-Party Websites

Our website may contain links to third-party websites. VONOVA Health is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites before providing personal information.

13. Children’s Privacy

Our services are not directed toward children under the age required by applicable law without parental or legal guardian consent.

If we become aware that personal data has been collected from a child without appropriate authorization, we will take steps to delete such information.

14. Changes to This Privacy Policy

VONOVA Health reserves the right to update this Privacy Policy at any time.

Any updates will be published on:

https://www.vonovahealth.com

Users are encouraged to review this Policy periodically.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data:

VONOVA Health

📍 Address: Besim Rexhepi 76, Ferizaj, Kosovo

🌐 Website: https://www.vonovahealth.com

🕘 Working Hours:

• Monday – Friday: 09:00 – 20:00
• Saturday: 09:00 – 18:00
• Sunday: Closed

✉️ Email: info@vonovahealth.com